NEM Insurance Plc has received widespread commendation from customers and industry stakeholders for its exceptional service delivery, timely claims settlement, and adoption of technology that enhances customer experience. The praises came during the celebration of Customer Service Week 2025, an event that offered clients a platform to share feedback and celebrate service excellence.
Celebrating Customer-Centric Excellence
As one of Nigeria’s top three insurance firms and the leading non-life insurer by revenue, NEM Insurance has continued to demonstrate consistency in customer satisfaction. During the week-long celebration, customers visited the company’s head office and branches nationwide to express their appreciation and share positive experiences with staff and management.
Many clients described NEM Insurance as a trusted partner that combines professionalism, innovation, and empathy in delivering services. They emphasized that the insurer’s commitment to maintaining strong relationships and ensuring prompt claims payment has distinguished it in the competitive insurance market.
Industry Leaders Share Their Experiences
Kayode Ogunbotu, Managing Director of Senforce Insurance Brokers, praised NEM Insurance for its swift claims response and reliable communication.
“There are no difficulties dealing with NEM. Their staff are friendly, responsive, and their technology makes transactions seamless,” Ogunbotu said. “I’ve been working with them for over 35 years, and their consistency in paying claims, including one as large as ₦50 million, is remarkable.”
He encouraged businesses and individuals to trust NEM Insurance with their risks, noting that the company has the financial strength to meet obligations without delay.
Similarly, Lateef Akintoye, Managing Director of Hope Equity & Trust Insurance Brokers Limited, described NEM as proactive and customer-focused. He highlighted the company’s efficiency in handling claims once proper documentation is complete.
“NEM Insurance stands out because they settle claims within hours after verification,” Akintoye stated. “Prompt claims payment remains the hallmark of insurance, and NEM continues to prove its reliability in this regard.”
He also urged the public to embrace insurance and secure policies with dependable firms like NEM Insurance, adding that “life is full of risks, but with NEM, customers can always count on timely support.”
Long-Term Partners Express Confidence
Courage Insurance Brokers Limited, a long-standing partner of NEM Insurance, commended the company for being dependable and consistent in partnership for over a decade. The brokerage firm lauded NEM’s management for its flexibility, strong ethics, and commitment to sustaining client relationships.
A long-term individual client, Mr. Tomiwa, who has been insured with NEM since 2018, also shared his satisfaction.
“NEM Insurance gives me peace of mind,” he said. “Once documentation is complete, my claims are paid promptly without any hassle.”
Management Reaffirms Commitment to Customers
Responding to the commendations, Mr. Andrew Ikekhua, Managing Director of NEM Insurance Plc, expressed appreciation to the company’s customers for their trust and loyalty over the years. He noted that NEM’s success is rooted in its customers’ unwavering support and feedback, which continue to shape the company’s operational improvements.
“We are grateful to our customers for believing in our vision,” Ikekhua said. “Our journey has always been about putting people first, and we are committed to walking with our clients through every challenge and success story.”
He reaffirmed that NEM Insurance is repositioning its operations to provide even more customer-centered solutions, emphasizing that the company’s ultimate goal is to “continue winning together with our customers.”
Strengthening Trust in Nigeria’s Insurance Sector
NEM Insurance’s recognition during Customer Service Week 2025 underscores its leadership in Nigeria’s insurance industry and its ongoing efforts to raise service standards. The company’s blend of innovation, transparency, and prompt claims management continues to inspire customer confidence and set benchmarks for others in the sector.
